SHIPPING AND REFUND POLICY
We ship our goods using set price shipping. There are different price categories depending upon geographical location. In the UK all goods are sent using Royal Mail recorded delivery. A signature is required upon receipt. Trunks are delivered by courier and are available to the UK mainland only.
Once shipped, the carrier has full responsibility for the condition and delivery of the item. Tuck and Box cannot accept liability for lost or damaged items once shipped.
Under the UK Consumer Contracts Regulations, the customer has the right to cancel the order within fourteen days upon receipt of goods. We do hope you will be truly happy with your item(s) however, if you wish, the item(s) may be returned to Tuck and Box for a refund or exchange. Items must be unworn / unused and in their original condition with tags (if applicable) still attached. It is the customer's responsibility to return these items. Please email firstname.lastname@example.org for further details.